Frequently Asked Questions

Our pricing includes:

• Design: Custom design based on your brand
• Development: Frontend and backend development
• Testing: Quality assurance on all devices
• Deployment: Setup on live server
• Training: Training on how to use your website/admin
• Support: Free support period (1-2 years depending on package)

Not included: Domain registration (₦5,000-₦10,000/year), hosting (₦25,000-₦50,000/year), and SSL certificate (₦10,000/year). These are separate costs that we can help you purchase.

Yes, we offer flexible payment options:

• Standard: 50% upfront, 50% on delivery
• 3-Month Plan: 40% upfront, 30% after design approval, 30% on delivery
• Monthly Installments: Spread payment over 3-6 months (available for larger projects)

We accept bank transfers, online payments, and in some cases, credit/debit cards. We don't require full payment upfront for most projects.

No, we believe in transparent pricing. All costs are clearly outlined in our proposals. The only additional costs you might encounter are:

• Third-party Services: Domain registration, hosting, SSL certificates (we help you purchase these)
• Additional Features: If you request features not included in your original package
• Content Creation: If you need us to write content or source images (optional)

We'll discuss all potential costs upfront and get your approval before proceeding with any additional work.

After the free support period ends (1 year for Basic, 2 years for Professional, lifetime for Business), you have several options:

• Maintenance Plan: ₦15,000/month for regular updates, security monitoring, and technical support
• Pay-per-Support: Pay only when you need help (₦5,000-₦20,000 per issue)
• Self-Manage: Take over maintenance yourself (we provide documentation)

Most clients choose the maintenance plan for peace of mind and to ensure their website stays secure and up-to-date.

We occasionally offer discounts:

• Startup Discount: 10% off for registered startups (proof required)
• Non-Profit Discount: 15% off for registered NGOs and non-profits
• Referral Discount: 5% off when referred by an existing client
• Bulk Discount: For multiple websites or large projects

Contact us to discuss if you qualify for any discounts. We also offer seasonal promotions - follow us on social media to stay updated.

We offer a 100% satisfaction guarantee with this refund policy:

• During Development: Full refund of amount paid minus any third-party costs incurred if you cancel before project completion
• After Delivery: 30-day money-back guarantee if you're not satisfied with the final product
• Exceptions: No refunds for work already completed and approved, or for domain/hosting costs which are paid to third parties

We've never had to issue a refund because we ensure clients are happy at every stage, but the policy is there for your peace of mind.

Timelines vary by package complexity:

• Basic Website: 2-3 weeks
• Professional Package: 4-5 weeks
• Business Package: 6-8 weeks
• Custom Projects: 8-12 weeks (depending on complexity)

These timelines start after we receive the initial payment and all required content (text, images, etc.) from you. Delays in providing content can extend the timeline.

To ensure timely delivery, we'll need:

• Content: Text for all pages, About Us, services/products descriptions
• Images: High-quality photos of your business, products, team
• Brand Assets: Logo, color scheme, fonts (if you have them)
• References: Links to websites you like (for design inspiration)
• Functionality Details: Specific features you want (forms, integrations, etc.)
• Credentials: Access to existing accounts (domain, hosting if applicable)

Don't worry if you don't have all these - we can help create content and source images for an additional fee.

We include generous revision allowances:

• Design Phase: 3 rounds of revisions on the design mockups
• Development Phase: 2 rounds of revisions on functionality
• Final Review: 1 round of final tweaks before launch

Most clients are happy within 1-2 revisions. Additional revisions beyond these limits are billed at ₦10,000 per hour. We work closely with you to get things right the first time.

Yes! All our websites come with easy-to-use admin dashboards that allow you to:

• Add/edit/delete pages and content
• Upload images and documents
• Manage blog posts and news updates
• Update product/service listings
• View contact form submissions
• Manage user accounts (if applicable)

We provide comprehensive training and documentation. No technical knowledge is required - if you can use Facebook, you can manage your website.

Yes, training is included in all our packages:

• Basic Package: 1-hour training session via video call
• Professional Package: 2-hour training session (can be split)
• Business Package: 3-hour training + documentation for your team

Training covers:

• How to use the admin dashboard
• Content management basics
• Basic troubleshooting
• Best practices for updates

We also provide written documentation and video tutorials you can refer back to.